Frequently Asked Questions
Answers about V1 search result types, Reader capture, credits, Request Slots, and buying. Can't find what you're looking for? Contact the SERPpost Team.
Getting Started
What is SERPpost?
What is SERPpost?
SERPpost V1 provides Google and Bing result types plus public page, file, and screenshot capture in one API surface. It is for teams that need search results and source content in the same workflow.
How do I get started?
How do I get started?
Create your account, claim 100 free credits, get your API key from the dashboard, and validate a real request in the playground or docs examples. Once the setup is proven, move to a paid pack when you need more credits or more live requests.
Do I need a credit card to create an account?
Do I need a credit card to create an account?
No. You can create an account and receive 100 free credits without entering a card. Payment details are only needed when you decide to buy a paid credit pack.
Pricing & Credits
How does the credit system work?
How does the credit system work?
SERPpost uses a shared credit pool across its V1 search and Reader endpoints. Validate a real request first, then use pricing to choose the paid pack that matches your expected credits and Request Slots.
Do credits expire?
Do credits expire?
Yes. Paid credits are valid for 6 months from the date of purchase. That gives teams room to use a pack across real work instead of forcing a monthly subscription model.
Can I buy more than one paid pack to run more live requests?
Can I buy more than one paid pack to run more live requests?
Yes. Starter, Pro, and Ultimate can add their Request Slots across eligible paid orders, so you can run more live requests as your usage grows. Standard keeps a fixed 2-slot allocation and does not work the same way.
What is the refund policy?
What is the refund policy?
SERPpost offers a full refund within 7 calendar days of payment if no more than 20% of the plan usage has been consumed. Beyond that window or usage threshold, purchased credit packages are non-refundable.
API Usage
What do Request Slots mean in practice?
What do Request Slots mean in practice?
Request Slots tell you how many live requests you can run at once. 100 free credits include 1 Request Slot, Standard includes a fixed 2-slot allocation, and larger paid packs give you more room for production use.
How do I authenticate requests?
How do I authenticate requests?
Use Bearer authentication. Generate your API key in the dashboard and send it in the Authorization header of each request. The docs examples follow the same auth pattern you should reuse in production.
What is the best way to use the playground?
What is the best way to use the playground?
Use the Playground to inspect a V1 request shape and response format before you wire SERPpost into your own application. It lets you validate the output your workflow needs before you buy a larger pack.
Can I cache API results?
Can I cache API results?
Yes. You can cache results in your own app when that fits your use case. Most teams keep SERPpost as the live request layer, then add their own storage, retry, and queueing rules around repeatable jobs.
Support & Policy
Are 100 free credits enough for serious testing?
Are 100 free credits enough for serious testing?
Usually only for lightweight validation. New users get 100 free credits and 1 Request Slot, which is enough to verify auth, sample output, and first-call behavior. If your team already knows the usage will be larger, move to a paid pack or contact the team for guidance.
How can I contact support?
How can I contact support?
Use the contact page or email support@serppost.com when you need help choosing a paid pack, planning your Request Slots, or validating a larger testing scenario. Support is centered on product usage, buying guidance, docs, and troubleshooting.
Where should I look for the current rules before buying?
Where should I look for the current rules before buying?
Use pricing for pack comparison, docs for implementation detail, the playground for live samples, and terms for payment and refund policy. Those pages are the right places to verify the current buying and usage rules before you commit.
Still Have Questions?
Check pricing for purchase rules, use the Playground to inspect a V1 request, and contact the SERPpost Team when your testing scope is already beyond the free path.